meet pie

Pie: Enterprise-Grade Multimodal Generative + Agentic AI Chatbot

Pie — Precise. Intelligence. Experience.

Revolutionizing Enterprise Interactions with Agentic AI, Voice + Text Conversations, and Autonomous Workflow Automation

Product Overview

Pie by Aptus Data Labs is not just a chatbot; it's your enterprise's intelligent digital workforce. Purpose-built for today's AI-powered organizations, Pie combines the strength of Generative AI, Agentic AI, and Enterprise Automation into one seamless solution.
The “Pie” stands for:
01
Precise Enterprise-grade accuracy, compliance, and control in every interaction. Pie ensures tasks are executed with precision aligned to security and governance protocols.
02
Intelligence A powerful blend of Generative and Agentic AI that reasons, plans, and acts across business domains — enabling end-to-end automation with contextual understanding.
03
Experience Human-like, intuitive conversations across voice, text, and enterprise apps. Pie delivers seamless, multimodal experiences that drive adoption and productivity across the organization.
With Pie, enterprises unlock the full potential of AI to drive business growth, optimize operations, and deliver superior customer and employee experiences.

Key Capabilities

Multimodal Interaction (Text + Voice + both)
Engage users through both typed chat and voice-based inputs, offering inclusive and intuitive interactions on any device or channel.

Agentic AI Architecture

Intelligently orchestrates tasks across specialized sub-agents such as Finance, HR, CRM, Sales, marketing, corporate functions, R&D, Manufacturing, Supply Chain and other functions — using graphical (LangGraph) and text-based reasoning with decision-making (ReAct framework).

Real-Time Knowledge Access

Access company knowledge in real time from structured data (ERP, SAP, CRM, SQL/NoSQL) and unstructured sources (PDFs, emails, SharePoint, cloud drives, wikis). With hybrid RAG pipelines, Pie retrieves and contextualizes information with great accuracy using vector embeddings and semantic search.

Workflow Automation

Automate manual processes across your IT helpdesk, HR functions, finance operations, legal documentation, SOPs, Compliance processes, R&D , and Operations using adaptive AI agents that learn and evolve through feedback.

Secure & Compliant

Comes with role-based access controls, audit trails, GDPR / HIPAA / SOC 2 compliance, and prompt injection protection that ensures high enterprise-grade security Together with responsible AI governance.

Personalized, Context-Aware Interactions

Pie remembers context across sessions using LangChain memory components. From user preferences to prior chats, every interaction builds on user history, enabling tailored responses and proactive recommendations that feel truly personalized.

Scalable, Cloud-Native Architecture

Designed for hyperscale. operations; with Kubernetes-based deployment, dynamic LLM orchestration, semantic caching, and elastic cloud resources, Pie scales to meet enterprise traffic, ensuring 99.9% uptime and sub-second latency, even during peak loads.
Key Points

Technology Architecture Highlights

01

Modular Microservices & Scalable Deployment

Built for AWS, Azure, on-prem, or hybrid clouds using containerization and Kubernetes.
02

Vector Databases
(Pinecone, Chroma)

Powering real-time semantic document retrieval.
03

LangSmith Monitoring

Continuous AI observability, prompt traceability, and failure debugging.
04

LLMOps & AI Governance

Real-time validation, fairness testing, model versioning, and performance scoring.

Supported Use Cases

Customer Support & Self Services

24/7 AI-powered helpdesk across the web, WhatsApp, Teams, etc.

Document Intelligence & Compliance Automation

Summarises, extracts, and validates policies, audits, and SOPs.

Employee Service Desk

HR, Admin , IT, SOP, Corporate Events , and finance dept support, such as leave, access, reimbursements, etc.

CRM & Scheduling

Lead capture, meeting booking via HubSpot, Salesforce & other CRMs.

Operations & SCM Assistant

Real-time ERP queries, inventory, and supplier updates.

Executive Insights

AI-generated dashboards, KPIs, and report summaries.

Why Pie as Your
Enterprise AI Assistant?

Enterprise-Ready

Modular, scalable, and built for complex workflows across your ERP, CRM, HRMS, and more.

Agentic AI Intelligence

Goes beyond chat — makes decisions, automates tasks, and adapts dynamically using LangGraph & ReAct.

Multimodal Conversations

Supports text + voice, remembers context, and works across the web, mobile comms,, WhatsApp, Teams, and Slack, etc.

Seamless Integrations

Connects with Salesforce, SAP, SharePoint, S3, and custom APIs — no heavy lifting.

Secure & Compliant

GDPR, HIPAA, SOC2 ready with audit logs, role-based access, and responsible AI guardrails.

Optimized Performance

Smart model routing + caching = faster, cheaper, and more accurate responses.

Proven ROI

Cuts support costs, boosts productivity, accelerates decisions —enterprise-wide.
Case Studies

Featured Success Stories

To build a scalable, secure, and analytics-ready Big Data platform to support advanced business intelligence, customer analytics, AML, segmentation, and other use cases—while optimizing existing infrastructure and unlocking the full value of enterprise data.
Big Data & Analytics Platform Implementation for Enhanced Business Performance in Banking

100% to 300% Improvement in Query Performance

Migration of 700+ TB Across 12,000+ Tables

USD 15+ Million ROI from Phase 1 Implementation

99.6% SLA Achieved with 24x7 Platform Support

To minimize scrap (initially at 21%) and enhance ADY% (production efficiency initially at 79%) using a consolidated BI & analytics platform with integrated ML models, real-time reporting, and on-demand data availability.
BI & Analytics Platform to Improve ADY% and Reduce Scrap in Telecom Manufacturing

200% Improvement in Model Execution Performance

Enhanced ADY% and Scrap Reduction

Integrated Reporting with Real-Time Dashboards

Always-On Platform Support

To build an ML-driven predictive pricing engine that could accurately forecast monthly supply, demand, and pricing for different food product categories, improve decision-making, and reduce time and cost spent on manual estimations.
ML-Based Price Prediction Engine for Optimizing Supply, Demand, and Pricing

Automated Optimal Price Estimation

Improved Forecasting Efficiency

CI/CD Enabled Retraining Pipeline

Cost and Time Savings Through Automation

To enhance regulatory adherence, document clarity, and operational efficiency by implementing an AI-based web platform for SOP evaluation and rewriting—addressing variability, complex language, and manual review bottlenecks in Biocon’s document processes.
AI-Powered SOP Rewriting Interface for Regulatory Compliance and Document Quality

Streamlined SOP Rewriting and Review Workflow

Improved SOP Quality and Readability

Audit-Ready Change Traceability

Foundation for AI-Enabled Regulatory Compliance at Scale

To automate and digitize the process of updating medicine preparation templates by replacing placeholder text with meaningful chemical and process information—eliminating manual effort, reducing human error, and speeding up processing across large volumes of documents.
Automated Placeholder Document Creation for Digitization of Pharma Templates

95% Reduction in Manual Effort

90–95% Accuracy in Placeholder Text Replacement

Drastic Time Reduction

Significant Cost Savings

See More Success Stories

See Pie in action across voice, chat, and data-driven workflows